Open Source Alternatives to Jira Service Management

A helpdesk software platform that provides IT and operations teams with tools for incident, problem, change, and asset management. The product includes a virtual service agent for automated conversations and a Customer Service Management app specifically designed for external customer support. It is deployed as a SaaS cloud solution or as a self-managed Data Center installation. The software is used by agents to manage service requests and by organizations to track configuration assets and maintain system uptime. It offers features such as Rovo Agents for AI-powered employee support and advanced analytics for enterprise scaling. The platform allows for the integration of Active Directory via Atlassian Guard to automate user provisioning. It is designed for teams that require a centralized system to handle service requests and manage the lifecycle of IT infrastructure.

Whether you want to cut software costs or escape vendor lock-in, these open source alternatives to Jira Service Management give you an option you fully own. You can self-host them, so your data stays on infrastructure you control. This page lists 1 open source alternative to Jira Service Management. The most popular is Request Tracker. It uses the GPL-2.0 license and ships an official Docker image.