Open Source Customer Support & Success Software
Customer Support & Success software organizes communication between a business and its users. These tools centralize incoming emails, live chat messages, and social media inquiries into a single interface to prevent missed requests. This type of software also manages feature request boards and user feedback surveys to guide product development. These apps are for companies that need to manage support tickets and product roadmaps on their own hardware. Self-hosting these tools ensures that private customer conversations and internal support logs remain on local servers.
This page lists 11 open source tools in the Customer Support & Success category. The most popular are Chatwoot, Formbricks and Zammad. Most use the AGPL-3.0 or Apache-2.0 license, and 11 offer an official Docker image.
Chatwoot
Centralize live chat, email, and social messages in one inbox with AI‑assisted replies and automation.
Formbricks
Collect user feedback through in-app, website, link and email surveys with targeted segmentation and no-code editing.
Zammad
A web based helpdesk and customer support platform that centralizes communication across email, chat, telephone and social media.
Fider
A self-hosted feedback portal for gathering, discussing, and prioritizing user suggestions and feature requests for software products.
Chaskiq
A messaging platform for marketing and support that integrates live chat, chatbots, and knowledge base management.
libredesk
Self-hosted omnichannel customer support desk providing live chat and email management in a single binary.
Live Helper Chat
A self-hosted live support system featuring AI bot integration and multi-channel communication for website visitors.
Usertour
Create in-app product tours, checklists, and surveys to guide users through web applications without writing code.
LogChimp
Collect and organize user feedback through customizable boards and roadmaps to prioritize feature requests for product development.
ClearFlask
Collect and manage customer feedback and feature requests to inform product development and roadmap planning.
ShipShipShip
A self-hosted platform for managing product roadmaps and changelogs with community voting and automated newsletters.
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